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NMTHA's Telehealth Toolkit

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NMTHA's Telehealth Toolkit provides:

  • Templates

  • Best practice guidelines 

  • General resources

  • Links to additional toolkits​

  • 11 telehealth topic areas, including: 

    • Client engagement

    • Provider engagement

    • Provider self-care

    • Technology

    • Clinical specialities

As part of a grant provided by the New Mexico Human Services Department (HSD), the resources below were curated and organized to match themes from interviews and surveys supported through efforts by the NMTHA and Anchorum St. Vincent.

1

HOW DO WE ADDRESS BROADBAND AND OTHER TELEHEALTH CHALLENGES IN RURAL NEW MEXICO?

  • Toolkits

Rural Telehealth Toolkit

This toolkit from the Rural Health Information Hub, compiles evidence-based, promising models and resources to support organizations in identifying and implementing telehealth programs to address common challenges experienced in rural communities across the United States.

Audience: Facility leadership and providers in rural areas.

  • General Resources

Active Programs to Improve Telehealth Services in Remote Areas 

Office of the Advancement of Telehealth (OAT) provides funding to promote and improve telehealth services in rural areas.

Audience: Executive leadership for clinics/facilities in rural areas.

Virtual Critical Care: A Lifeline for Rural Hospitals and Patients (CASE STUDY)

Auburn University Health and Amwell identify methods participating rural hospitals used to reduce their transfers by more than 80%, enabling patients to receive care in their communities with minimal disruption to continuity of care.

Comparing Televideo and Telephone Behavioral Health Services for People with Chronic Mental Illness

Powerpoint presentation from the UNM Rural Psychiatry Program, Annual Spring Conference: "Adapting Care for 2021 and Beyond." 

HOW DO WE GET STARTED WITH TELEMEDICINE?

  • Toolkits

Setting Up Tele-Behavioral Health Service 

This step-by-step guide provided by the Indian Health Services is meant to be comprehensive, touching upon everything that may need to be considered in setting up Telebehavioral health services at your site.

Audience: Facility directors and providers serving tribal and Indigenous populations.

Telehealth Program Developer Kit

​From the California Telehealth Resource Center: "The CTRC Program Developer was designed to assist in developing and implementing telehealth services. This Guide provides overview information on the process and the activities and information you will collect during each of the development phases. Each of the steps is designed to allow an organization to consider critical aspects of development and to support decision making.”

Telehealth Implementation Playbook

​Learn more about identifying the need for telehealth, finding a vendor, designing the workflow, implementing, and scaling from the American Medical Association.

A Toolkit for Building and Growing a Sustainable Telehealth Program in Your Practice

Telehealth services and payment, roles and responsibilities, licensing and legal requirements, technology, workflow, and family medicine scenarios. Toolkit from the American Academy of Family Physicians (AAFP).

  • Templates

Telemedicine Multi-Site Agreement

​Arizona Telemedicine offers a template for consideration of the mutual covenants and agreements for involved parties.

  • Best Practice Guidelines

15 Key Steps to Creating a Business Proposal to Implement Telemedicine

Here you’ll find a concise overview of 15 steps to implement a successful telemedicine program at your facility. Offered by the Northwest Regional Telehealth Resource Center.

Audience: Directors and Executive leadership.

  • General Resources

Telehealth Start-Up and Resource Guide

​Covering Telehealth vs. Telemedicine, ATA and AMA guidelines, startup to sustainability, telehealth module and outlook, reimbursement guide, Medicaid, Medicare billing, CNM code information and other resources. This start-up and resource guide was created in partnership between Telligen and gpTRAC, the GreatPlains Telehealth Resource and Assistance Center. It is intended to provide an overview and framework for implementing telehealth in critical access hospitals and rural areas, and to point the reader toward reliable and informative resources for learning about telehealth and the organizations that support the use of telehealth in various ways.

General Provider Telehealth and Telemedicine Tool Kit

​This document contains links to reliable information sources regarding telehealth and telemedicine. Most information is directed toward providers seeking to establish a permanent telemedicine program with specific documents useful for choosing telemedicine vendors, initiating a telemedicine program, monitoring patients remotely, and developing documentation tools.

The New Normal: Tips for Making Telemedicine Part of Your Permanent Practice

September 2020, 1:02:46

Alaska Native Medical Center and Shoshone Family Medical Center join together via Project ECHO to help participants understand tactics to develop a well-rounded telehealth program, move telemedicine into their standard operations, outline the elements of a telemedicine quality program, understand considerations of health equity in telemedicine, proactively and reactively address patient barriers, and outline infrastructure components needed to support ongoing program success.

Audience: Facility directors ready to establish a telemedicine program.

Telemedicine: Where Do I Start?

July 2020, 1:03:41

Project ECHO, Shepherd’s Clinic, UV Medicine, and CommonSpirit Health offer an expert-guided video on how to start and subsequently navigate telemedicine.

Audience: Facility directors ready to establish a telemedicine program.

2
3

HOW DO WE IMPROVE CLIENT ENGAGEMENT?

  • Templates

Behavioral Telehealth Session Checklist 

Mental Health Technology Transfer Center Network provides this checklist put together by Operation PAR, Inc. to provide basic guidance on the before-, during-, and after- of a telehealth session.

Audience: Behavioral health providers using telehealth and looking to improve their interactions with clients or behavioral health providers using telehealth for the first time.

Telehealth Instructions for Behavioral Health Patients

Behavioral Health Partners offers telehealth instructions to behavioral health patients in preparation for a telehealth visit.

Patient Consent Form

Telemedicine patient consent form provided by the Southwest Telehealth Resource Center.

Audience: Facility directors.

 

Telehealth Instructions for Behavioral Health Patients

​Behavioral Health Partners offers telehealth instructions to behavioral health patients in preparation for the telehealth visit. 

Audience: Behavioral health providers using telehealth and looking to improve their interactions with clients or behavioral health providers using telehealth for the first time.

Telehealth Visit Etiquette Checklist

From the American Medical Association: "This checklist is intended for clinicians and care team members who will be hosting the telehealth visit to ensure that the professional standards of in-person care is maintained in a virtual environment.”

Audience: Telemedicine and telebehavioral health providers.

Patient Information Sheet (English)

Overview of telehealth visit for patients from the FQHC Telehealth Consortium.

 

Patient Information Sheet (Spanish)

Overview of telehealth visit for patients from the FQHC Telehealth Consortium.

 
  • Best Practice Guidelines

Telehealth Etiquette Video Series

In this series of videos, we learn the difference between a Bad, Good, and even Better telehealth consult. While some demonstrations may seem humorous or “over the top,” all are based on actual patient scenarios. As you watch, notice the difference between the Good, the Bad, and the downright Ugly. Provided by the South Central Telehealth Resource Center and produced by Old Dominion University College of Health Sciences, School of Nursing.

Audience: Telemedicine and telebehavioral health providers.

  • General Resources

Telehealth Best Practices

April 2020, 0:04:06

A short video from the Hawaii State Department of Health Genomics Section highlighting best practices for healthcare providers when using telehealth to provide services.

Audience: All providers.

4

HOW DO WE IMPROVE PROVIDER ENGAGEMENT?

  • General Resources

Clinical Best Practices and the Art of the Tele-Physical Exam

September 2020, 0:59:31 

This video aims to help providers understand the process of conducting a telemedicine visit, select the equipment needed to conduct a physical assessment through telemedicine, collect physical data through a videoconferencing session without peripherals, and utilize creative strategies to obtain clinical data. Provided by the University of New Mexico’s Project ECHO as a joint effort with the Center for Telehealth Innovation, Education, & Research; Old Dominion University; and the Mid-Atlantic Telehealth Resource Center.

Audience: Primary care providers.

 

Physicians' Motivations and Requirements to Adopting Digital Clinical Tools

February 2020

Study by the American Medical Association on “Physicians’ motivations and requirements for adopting digital health and adoption and attitudinal shifts from 2016 to 2019.”

Audience: Executive leadership.

Telehealth Driver Diagram

Develop a sustainable, patient-centered, and equitable telehealth model and achieve an advanced level of maturity with the FQHC Consortium diagram.

 

Top Five Tips for Managing Expectations and Challenges of Transitioning to Telehealth 

May, 2020, 0:17:46 

Discussion of the "Top 5 tips for Managing Expectations and Coping with the Challenges of Transitioning to Telehealth." Speakers: Nancy Roget, Executive Director of the Center for the Application of Substance Abuse Technologies at the University of Nevada–Reno and Co-Director of the Mountain Plain ​​Addiction Technology Transfer Center (ATTC) Regional Center, and Paul Warren, research project director at the New York State Psychiatric Institute, Division of Substance Use Disorders, in association with Columbia University and Project Manager for the Northeast and Caribbean ATTC.

Audience: Executive leadership and facility directors.

5

HOW DO WE MANAGE OUR TELEHEALTH PRACTICE?

  • Toolkits

Organizational Assessment Toolkit for Primary and Behavioral Health Care Integration

Designed by a team of integration experts and offered by the National Council for Mental Wellbeing, the Organizational Assessment Toolkit for primary and behavioral health care Integration (OATI) provides a compendium of tools that lay out a path for organizations to assess readiness for integration, as well as benchmarking opportunities for those organizations well down the line in integration efforts.

Audience: Facility directors and providers looking to integrate primary care and behavioral health.

 

Telehealth Playbook

Federally Qualified Health Centers Telehealth Consortium provides a Telehealth Playbook as a how-to guide to support the adoption and sustainability of telehealth at health centers.

 

  • Templates

Job Description RN Coordinator - Telehealth Sample

Sample from UW Health. (University of Wisconsin)

Audience: Clinic administrators and directors. 

 

Job Description: Telehealth Program Coordinator Sample

Sample from the FQHC Telehealth Consortium.

Audience: Clinic administrators and directors. 

 

Job Description: The Telemedicine Navigator (TMN) Sample

Sample from the FQHC Telehealth Consortium.

Audience: clinic administrators and directors. 

 

Job Descriptions Multiple Telemedicine Positions

Includes several sample telemedicine job descriptions from the California Telehealth Resource Center.

Audience: clinic administrators, directors and executive leadership.

 

Appointment Types & Duration Guide

From the FQHC Telehealth Consortium.

Audience: Clinic administrators.

  • Best Practice Guidelines

Billing for Telehealth Encounters: An Introductory Guide on Fee-for-Service

Prepared by the Center for Connected Health Policy and The National Telehealth Policy Resource Center to provide guidance on billing for telehealth and virtual healthcare and fee-for-service (FFS) Medicare and Medicaid programs.

Audience: Facility directors and providers.

 

  • General Resources

2021 Medicare Coverage and Payment for Audio Only Services (Telephone E/M)

The Association of American Medical Colleges provides an overview of current Medicare coverage for audio-only services.

Audience: Facility directors and providers.

 

Billing and Coding Medicare Fee-for-Service Claims During the COVID-19 Pandemic

More Medicare fee-for-service (FFS) services are billable as telehealth during the COVID-19 public health emergency. Read the latest guidance on billing and coding FFS telehealth claims.

Audience: Facility directors and providers.

Coding Scenario: Coding for Telehealth Visits

Guide for how to bill for a variety of telehealth visits from the American Academy of Family Physicians.

Audience: Facility directors and providers.

 

Coverage and Payment for Telemedicine

The American Medical Association offers an overview of health plan coverage and payment for telemedicine services.

Audience: Facility directors and providers.

 

Interstate Medical Licensure Compact

American Medical Association explains pathway to expedite licensing of physicians already licensed in another state.

Audience: Facility directors.

 

NCTRC Webinar - Digital Marketing: Best Practices for Direct-to-Consumer Telehealth

July 2020, 0:59:09

This South Central Telehealth Resource Center presentation lays the foundation for building a digital strategy for telemedicine practice. Participants will learn how to identify opportunities to reduce friction based on consumer journey, discuss highest value marketing channels based on consumer data, define audience segments, and outline conversion goals.

Audience: Executive leadership and facility directors.

 

NCTRC Webinar - Leveraging Telehealth to Address Social Determinants 

November 2020, 1:00:08

The National Consortium of Telehealth Resources presents on how the healthcare industry's shift from fee-for-service (FFS) to value-based care, planning, implementing, and enhancing telehealth as a service delivery model, makes it crucial to ensure practices are on the leading edge - not the bleeding edge - of reimbursement strategies.

Audience: Executive leadership and facility directors.

 

Overview of Telehealth Billing and Reimbursement Policies

August 2020, 1:03:35 

The Center for Connected Health Policy, via Project ECHO, presented this installment during a 10-week series offered by the National COVID Response peer-to-peer learning.

Audience: Executive leadership and facility directors.

 

Policy Telehealth Coding and Payment Quick Guide

The American Medical Association’s Advocacy team summarizes the latest updates in Federal policy, including key policy and payment considerations.

Audience: Executive leadership and facility directors.

 

Service Provider Directory Telemedicine and Telehealth

The directory lists companies providing medical specialty services (e.g., radiology, rheumatology, neurology, psychiatry) and ancillary services (e.g., patient education and language interpretation) through telemedicine to healthcare providers (e.g., hospitals, clinics, nursing homes, private practices, urgent care centers).

Audience: Hospital and healthcare administrators and other decision-makers who want to expand or improve their healthcare services to their patients, employees, clients, etc. by connecting them with specialty care.

 

Telehealth and Health Equity: Considerations for Addressing Health Disparities During the COVID-19 Pandemic 

September 2020, 1:04:50

Centers for Disease Control and Prevention presenters discuss the intersection of telehealth and health equity, and the  implications for health services during the COVID-19 pandemic. Presenters will identify long-standing systemic health and social inequities that contribute to COVID-19 health disparities while highlighting the opportunities and limitations of telehealth implementation as an actionable solution.

Audience: Executive leadership, facility directors and providers.

 

Telemedicine Policy

Guidelines for creating a telemedicine policy from the American Medical Association.

Audience: Facility directors.

 

Telemedicine Quick Reference Guide

Created by BlueCross/BlueShield of New Mexico to help providers with questions on telemedicine services and billing.  Please note: this does not include federal or state exceptions for the Public Health Emergency for COVID.

Audience: Directors and providers offering telemedicine in New Mexico. 

 

Workflows and Documentation

August 2020, 1:02:00 

The California Telehealth Resource Center, along with Dartmouth-Hitchcock Medical Center and Mary’s Center, offer a Project ECHO video presentation showing basics of facilitating workflow conversations, creating workflow maps, and how to pull together and lead successful teams.

Audience: Executive leadership, facility directors and providers.

 

  • Podcasts

Top Five Clinical Best Practices for Telehealth 

April 2020, 0:10:08 

Mary Ellen Evers, LCSW, CAADC, a registered telebehavioral health clinician for mental health and addiction services and a telebehavioral health trainer for the Center for the Application of Substance Abuse Technologies, shares her top five clinical best practices for providing services via telehealth platforms.

Audience: Providers.

 

Top Five Tips for Group Services via Telehealth 

April 2020, 0:09:03 

Sandes Boulanger, LCSW, MCAP, the Vice President of Clinical Services for Operation Par, Inc., located in Florida, shares her top five tips for running group sessions and support via telehealth during COVID-19.

Audience: Providers.

 

Top Five Tips for Telehealth Implementation 

April 2020, 0:09:22 

Kathy Wibberly, the Director of the Mid-Atlantic Telehealth Resource Center located at the University of Virginia Karen S. Rheuban Center for Telehealth, gives her top five tips for successful implementation of telehealth services.

Audience: Executive leadership, facility directors and providers.

 

Top Seven Telehealth Privacy Considerations 

April 2020, 0:09:41

The Center for Excellence for Protected Health Information presents key points around privacy, HIPAA, and confidentiality when providing telehealth behavioral health and addiction services, with Jacqueline Seitz, JD; CoE-PHI, Christine Khaikin, JD; CoE-PHI, and Michael Graziano.

Audience: Executive leadership, facility directors and providers serving behavioral health patients.

 

Top Seven Tips for Telehealth Billing 

April 2020, 0:18:34 

A review of best practices for billing for telehealth services to ensure reimbursement during COVID-19, presented by Kathy Wibberly, PhD, the director of the Mid-Atlantic Telehealth Resource Center located at the University of Virginia.

Audience: Facility directors and providers.

6

HOW DO WE REDUCE PROVIDER BURNOUT?

  • Toolkit

Physician Suicide and Support

The American Medical Association discusses how to identify at-risk physicians and facilitate access to appropriate care.

Audience: Executive leadership and facility directors.

 

Provider Self-Care Toolkit

The National Center for Post Traumatic Stress Disorder discusses how managers can support employees struggling with burnout and stress.

Audience: Executive leadership and facility directors.

 

Tips for Supporting Employee Mental Health

The National Council for Mental Wellbeing offers a toolkit on Stress, Anxiety, Depression: "What it Looks Like at Work and How to Provide Support."

Audience: Executive leadership and facility directors.

 

  • General Resources

Burnout in Healthcare Workers: Prevalence, Impact, and Preventative Strategies

Article from the National Center for Biotechnology Information, U.S. National Library of Medicine.

Audience: Providers and executive leadership.

 

Equipping Physicians to Manage Burnout

Resources from the American Medical Association, including a tip of the week, free learning modules, and podcasts.

Audience: healthcare leaders and providers.

 

Gratitude Practice for Nurses

The Gratitude Practice for Nurses initiative is a joint effort of the American Nurses Foundation and the Greater Good Science Center at the University of California, Berkeley, aimed at cultivating the practice of gratitude within the nursing profession. Decades of research have shown that practicing gratitude is highly effective in promoting physical and psychological health, both at the individual and organizational levels.

Audience: Nurses and healthcare leaders.

 

Mental Health Support for Healthcare Providers

Support from the National Alliance on Mental Health includes confidential and professional support, peer support, resources on building resiliency, and more.

Audience: All medical and behavioral treatment staff and providers.

 

Provider Burnout: Prioritizing Self-Care to Strengthen Patient Care

Ideas for self-care from the American Academy of Physician Assistants.

Audience: All medical and behavioral treatment staff and providers.

7

HOW DO WE USE/EXPAND TELEHEALTH IN SCHOOLS AND YOUTH PROGRAMS?

  • Toolkit

National Telehealth Toolkit for Educators/Faculty

Created in 2019, a group of over 45 nursing faculty from 19 U.S. States, Canada, and 28 universities met to develop a telehealth toolkit with the goal of providing faculty with content needed to integrate telehealth across the curriculum for health professions programs.

Roadmap for Action: Advancing the Adoption of Telehealth in Child Care Centers and Schools to Promote Children’s Health and Well-Being

 

School-Based Checklist and Resources 

Compiled by the Clearinghouse for Military Family Readiness at Pennsylvania State University, this document provides a variety of checklists as well as links to additional resources.

Audience: Directors of school and youth programs using telehealth.

  • Best Practice Guidelines

Evaluation Considerations for Delivering Virtual School-Based OT Services via Telehealth 

Checklist, resources, and recommendations provided by the American Occupational Therapy Association.

Audience: Directors of school and youth programs using telehealth.

  • General Resources

How to Start and Implement a School-Based Telehealth Program

How to Build a School-Based Telemedicine Program in Your Community

0:52:21

The South Central Telehealth Resource Center, University of Arkansas for Medical Sciences, offers a video on building a school-based telemedicine program.

Audience: Directors of school and youth programs looking to implement a telemedicine program.

 

Reimbursement of School-Based Telehealth Services-Report

The National Academy for State Health Policy report explores how states are increasing their Medicaid coverage of school-based telehealth services during COVID-19, determining which services can be effectively delivered through telehealth, and supporting equitable access to telehealth services for students.

Audience: Directors of school and youth programs using telehealth.

8

WHAT ARE THE BEST WAYS TO USE TELEHEALTH FOR CLINICAL SPECIALTIES?

  • Behavioral Health

Best Practice Guide

Introduction to telehealth for behavioral health care.

Audience: Executive leadership and facility directors.

 

Telehealth Delivery of Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)  

The Medical University of South Carolina offers a 2-part webinar series:

Part 1 (0:59:26) - Provides logistics for delivering trauma-informed, evidence-based mental health services via telehealth (e.g., necessary equipment, procedures, documentation, ethical considerations) 

Part 2 (1:41:09) - Provides specific tips and resources for delivering Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) via telehealth.

Audience: Facility directors and providers.

 

  • Dentistry  

ADA Guide to Understanding and Documenting Teledentistry Events

The American Dental Association provides Q&A with scenarios providing insight and understanding of how care is delivered and reported when teledentistry is a facet of the process.

Audience: Dental office directors and providers.

 

  • Emergency Departments

Best Practice Guide: Introduction to Telehealth Practices for Emergency Departments

The Health Resources and Services Administration (HRSA) provides information on getting started, billing, tele-triage, tele-emergency care, virtual rounds, e-consults, and telehealth for follow-up care.

Audience: Executive leadership, ED directors, and providers.

 

  • Hospice and Palliative Care

Best Practices for Using Telehealth in Hospice and Palliative Care

Article from the National Library of Medicine highlights the work of expert clinicians from multiple hospice and palliative care organizations to develop best practices for conducting telehealth visits in inpatient and community settings.

Audience: Facility directors and providers.

  • Maternal Health

UMTRC Webinar: Ohio Telehealth Billing & Reimbursement Webinar for Maternal Health 

May 2020, 0:55:22

Ohio State University and the Ohio Department of Health provide a video on how maternal health providers in Ohio can integrate telehealth into their clinical practices, and a deep dive into telehealth reimbursement for maternal health, with an emphasis on Ohio Medicaid.

Audience: Facility directors and providers.

  • Pediatrics

Pediatric Telemedicine in Ambulatory and Inpatient Settings During COVID-19 and Beyond

May 2020, 1:04:51

The University of Minnesota Pediatrics Grand Rounds offers a video that describes:

1. Evolution of telemedicine practice before and since COVID in pediatric ambulatory and inpatient settings.

2. Three elements of best practice for effective telemedicine visits.

3. Advantages and disadvantages of telemedicine in Pediatrics.

4. Applications for telemedicine after the COVID-19 pandemic in your practice.

Audience: Facility directors and providers.

 

  • Remote Monitoring

Remote Patient Monitoring Toolkit

The Mid-Atlantic Telehealth Resource Center designed a toolkit to help many different audiences quickly understand remote patient monitoring and define the responsibilities of each role.

Audience: Facility directors and providers.

  • Substance Use Disorders

Telehealth for the Treatment of Serious Mental Illness and Substance Use Disorders

From the Center for Mental Health Services (CMHS) and Substance Abuse and Mental Health Services Administration (SAMHSA): “This guide reviews ways that telehealth modalities can be used to provide treatment for serious mental illness and substance use disorders among adults, distills the research into recommendations for practice, and provides examples of how these recommendations can be implemented.”

Audience: Behavioral health providers and clinical supervisors.

Tele-Treatment for Substance Use Disorders

Treating substance use disorders via telehealth requires expertise and training in addiction care. Telehealth Health and Human Services provide special considerations to keep in mind for telehealth substance use treatment.

Audience: Facility directors and providers.

9

WHAT IS THE FUTURE OF TELEHEALTH?

  • Best Practice Guidelines

Current State Laws and Policies for New Mexico

Current state laws and policies related to telemedicine in New Mexico curated by the Center for Connected Health Policy.

Audience: Executive leadership, facility directors and providers.

 

Statute on Establishing a Patient-Physician Relationship Via Telehealth

The American Medical Association offers a quick reference guide for providing care with medical ethics while maintaining the patient’s well-being via telemedicine.

Audience: Executive leadership, facility directors and providers.

 

  • General Resources

A New Decade for Telehealth: A Look at the Rapid Rise in Telehealth Adoption and What's Required to Support its Growth

White paper from Spectrum Enterprise, a part of Charter Communications, Inc., a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers.

Audience: Executive leadership.

 

Covering the Cost of Telehealth

White paper from Spectrum Enterprise, a part of Charter Communications, Inc., a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers: “Healthcare leaders expect patient demand for digital services to continue rising — even after the COVID-19 public health crisis subsides. That in turn has healthcare organizations (HCOs) strategizing on how to cover the costs of the telehealth investments they’ll need to meet rising demands in the months and years ahead.”

Audience: Executive leadership.

How Telehealth Can Support People Living in the Community

The American Telehealth Association provides background education on telehealth, increases awareness of the benefits of telehealth that support community living, and raises policy considerations for States, health plans, and providers.

Medicare and Medicaid COVID-19 Program Flexibilities and Considerations for Their Continuation

Statements of Jessica Farb, Director of Health Care, and Carolyn L. Yocom, Director of Health Care, were incorporated in the Testimony Before the Committee on Finance, U.S. Senate, in response to the COVID-19 pandemic to discuss flexibilities related to Medicare and Medicaid made available during the public health emergency. Testimony highlights the various flexibilities and waivers implemented during the COVID-19 pandemic and provides preliminary information on how these flexibilities have likely benefited providers and beneficiaries.

Audience: Executive leadership, facility directors and providers.

 

Pending Telehealth Legislation and Regulation in New Mexico and the United States

A quick reference guide presented by the Center for Connected Health Policy.

Audience: Healthcare leadership and all providers.

Return on Health: Moving Beyond Dollars and Cents in Realizing the Value of Virtual Care

This report, jointly developed by the American Medical Association and Manatt Health Strategies, expands on existing research by articulating a more robust framework for measuring the value of digitally enabled care that accounts for the various ways in which virtual care programs may increase the overall “return on health” by generating positive impact for patients, clinicians, payers and society going forward.

Audience: Executive leadership, facility directors and providers.

Telehealth Needs & Opportunities: Emerging Findings from Non-Profit Behavioral Health Providers in Northern New Mexico

Special Report from the New Mexico Telehealth Alliance and Anchorum St. Vincent, a community health impact organization, resulting from a needs assessment in early 2021.

Audience: Executive leadership, facility directors and providers.

10

WHAT IS THE LATEST DATA ON TELEHEALTH USE OR HOW DO WE COLLECT DATA ON TELEHEALTH USE?

  • Templates

Telehealth Patient Experience Survey

Sample survey from the FQHC Telehealth Consortium.

Audience: Providers and administrators.

  • General Resources

Configuring Telehealth Visits Using RPMS and EHR 

Presentation by the Indian Health Service from Sept. 2020 regarding standardization for national tracking and reporting.

Audience: Facility directors and providers serving native and Indigenous populations. 

 

Measures of Success: 5 Key Metrics for Evaluating Telehealth Services

White paper from Spectrum Enterprise, a part of Charter Communications, Inc., a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers.

Audience: Executive leadership.

Measuring Patient Experience and Satisfaction with Telemedicine: A Quick Guide to Survey Selection

The California Health Care Foundation provides a guide to support and inform quality improvement efforts at health centers.

Audience: Executive leadership and facility directors.

Supporting Today’s Data-Intensive Clinical Environments

Spectrum Enterprise, a part of Charter Communications, Inc., a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers, offers tep-by-step guidance for planning a network infrastructure that advances digital health initiatives and improves efficiency and patient outcomes.

Audience: Executive leadership.

 

Telemedicine and Non-Telemedicine Visit Experience Interview Guides

The University of Rochester provides an interview guide designed to be conducted with patients, physicians, nurses, and office staff in an ambulatory setting and includes questions to assess users' satisfaction and perceptions of telehealth.

Audience: Executive leadership, facility directors and providers.

11

WHAT TELEHEALTH PLATFORMS ARE BEST AND OTHER TECHNOLOGY QUESTIONS?

  • Toolkits

Remote Patient Monitoring Platforms: Vendor Overview

Snapshot of various platforms from the FQHC Telehealth Consortium. 

 

Telehealth Platforms: Vendor Overview

Snapshot of various platforms from the FQHC Telehealth Consortium. 

 

Vendor Selection Toolkit

From the Mid-Atlantic Telehealth Resource Center, this provides some quick info on selecting your telehealth vendor. Audience: Directors and executive leadership.

  • General Resources 

AMA Telehealth Implementation Playbook

Includes a vendor evaluation checklist on pages 32-38.

Audience: Directors and executive leadership.
 

Comparing 11 Top Telehealth Platforms: Company Execs Tout Quality, Safety, EHR Integrations

Article from HealthcareIT News.

Audience: Executive leadership and facility directors.

Growing Digital Health Innovation Means It’s Time for a Bandwidth Checkup

Whitepaper from Spectrum Enterprise, a part of Charter Communications, Inc., a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers.

Audience: Directors and executive leadership.

Telehealth Technology Trends

October 2020, 0:59:41

National Consortium of Telehealth Resources: The Telehealth Technology Assessment Resource Center (TTAC) has seen a significant shift in choosing telehealth technology for providing patient care, specifically in choosing video conferencing platforms and providing care to the patient in the home, both from the provider and the consumer perspective. TTAC gives a short overview of changing trends observed now and for the future.

Audience: Executive leadership and facility directors.

 

The Top 30 Tools for Improving Your Telehealth Implementation

Telehealth tools, hardware, software, monitoring and on-demand portals from Cambridge Brain Sciences.

Audience: Executive leadership and facility directors.

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