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  • News

    Telemedicine & Telehealth: For Allied Health Professionals, Too With more and more people using telehealth applications since the pandemic, one education expert asked how to expand training to include Physical Therapists and Occupational Therapists April 20, 2022 Read More Telehealth regulations don't go far enough for some Telehealth protections are fading as pandemic era waivers, which allowed providers to treat patients across state lines, are expiring. Many lobbyists are worried about the future of the industry and believe that the current proposals don't do enough to help secure its future, Politico reported April 20. April 21, 2022 Read More Mental Health vs. Primary Care: How Americans Are Using Telehealth Social workers and psychiatrists are among the providers Americans are frequently visiting via telehealth, highlighting the pandemic’s continued mental health impact. April 19, 2022 Read More Geisinger's journey to greatly expanded telehealth The prolific health system is now able to offer telemedicine appointments to patients for primary care, urgent care and more than 70 specialties. More than 8% of total outpatient visits now are conducted virtually. April 19, 2022 Read More AMA survey shows widespread enthusiasm for telehealth CHICAGO — An American Medical Association (AMA) survey released today shows physicians have enthusiastically embraced telehealth and expect to use it even more in the future. Nearly 85% of physician respondents indicated they are currently using telehealth to care for patients, and nearly 70% report their organization is motivated to continue using telehealth in their practice. Many physicians foresee providing telehealth services for chronic disease management and ongoing medical management, care coordination, mental/behavioral health, and specialty care. March 23, 2022 Read More Industry News

  • Telemedicine & Telehealth: For Allied Health Professionals, Too

    Telemedicine & Telehealth: For Allied Health Professionals, Too Faith Lane April 20, 2022 With more and more people using telehealth applications since the pandemic, one education expert asked how to expand training to include Physical Therapists and Occupational Therapists According to a recent study, one in five adults polled about health care during the coronavirus pandemic said that they or someone in their household delayed receiving medical care or were unable to get care, due to office closures or shutdowns. Although the pollsters focused questions about doctor or dental appointments, providers across the board experienced disruption in their specialty areas, including Peggy Stein, OTD, OTR/L, CHT, an Occupational Therapist in Oregon. Occupational therapy, or OT, focuses on how people perform activities that are most important to their daily lives, so for people who need it, missing out affects quality of life, according to Stein. “OT is important to assess the ability of people to participate in usual activities. Work is important and many people equate occupation with work. However, life involves more than work. Participating in life includes taking care of ourselves, our family and friends, pets, home, yard, or attending to community. These are all ‘occupations’,” Stein said. “The state did halt therapy for a few weeks, and many providers had upheaval for several months,” she said. And while Stein eventually returned to her practice, the buzz surrounding providing telehealth continued in the medical and therapeutic communities. “Back in March 2020, we hosted a webinar. We had numerous occupational therapists, physical therapists (PTs) and speech language pathologists (SLPs) in attendance; more than we have previously seen attending our telemedicine training programs,” said Melanie Esher-Blair, MAdm, Distance Education & Event Coordinator for the Southwest Telehealth Resource Center (SWTRC) and the Arizona Telemedicine Program (ATP). “They wanted more information on how to put the ‘tele’ into their scope of practice to maintain continuity of care for their clients,” said Esher-Blair. She said she knew the SWTRC and the ATP had the experts for developing a program. Both OT and PT national associations have information regarding how telehealth fits into the scope of practice, so attendees of the March webinar agreed creating a training around telehealth was important. An interdisciplinary team worked together to come up with the Occupational and Physical Therapy Webinar Series. For full post and access to video: https://southwesttrc.org/blog/2022/telemedicine-telehealth-allied-health-professionals-too < Previous News Next News >

  • Telehealth regulations don't go far enough for some

    Telehealth regulations don't go far enough for some Georgina Gonzalez April 21, 2022 Telehealth protections are fading as pandemic era waivers, which allowed providers to treat patients across state lines, are expiring. Many lobbyists are worried about the future of the industry and believe that the current proposals don't do enough to help secure its future, Politico reported April 20. More than 30 states have signed onto the American Medical Association favored Interstate Medical Licensure Compact, which creates a common application for providers, allowing them to more easily apply for licenses to practice in other states. However, some lobbying groups don't think the compact is enough. "[The compact] streamlines the application process, but it doesn't do a lot to reduce the burdens and costs of maintaining a multistate licensure footprint. That is a source of a lot of frustration for physicians in telemedicine," Nate Lacktman, partner at Foley & Lardner's law firm told Politico. The American Telehealth Association believes states should recognize each other's licenses, but acknowledges that due to the federal nature of the country, more compacts will have to be created to get around the problem. Another advocacy group, the Alliance for Connected Care, has proposed a voluntary national system that would recognize licenses from other states. However, the ATA thinks the federal government could tie federal funding to the proposal to encourage states to sign on. For Full Posting: https://www.beckershospitalreview.com/telehealth/telehealth-regulations-don-t-go-far-enough-for-some.html?origin=CIOE&utm_source=CIOE&utm_medium=email&utm_content=newsletter&oly_enc_id=1372I2146745E8F < Previous News Next News >

  • Mental Health vs. Primary Care: How Americans Are Using Telehealth

    Mental Health vs. Primary Care: How Americans Are Using Telehealth Robin Gelburd, J.D. April 19, 2022 Social workers and psychiatrists are among the providers Americans are frequently visiting via telehealth, highlighting the pandemic’s continued mental health impact. Ever since the COVID-19 pandemic began, many Americans have been receiving health care via telehealth. The question arises: Who are the health care professionals on the other end of all these video links and phone calls? According to new evidence from private insurance claims data, the top specialty providing telehealth services nationally this past January was social worker. Because the most common telehealth service social workers provide is psychotherapy, this is just one sign of how prevalent the provision of mental health services through telehealth has been, as our country continues to grapple with the pandemic and its impact on many fronts. Tracking Telehealth Month by Month FAIR Health has been tracking telehealth trends on a monthly basis since January 2020 with the Monthly Telehealth Regional Tracker. Drawing on our repository of billions of private health care claims, the Telehealth Tracker documented the rapid rise in telehealth usage in the early months of the pandemic and has followed the evolution of telehealth since then. The Telehealth Tracker is a free, interactive, online map of the four U.S. census regions (Midwest, Northeast, South and West) that allows the user to view an infographic on telehealth for a specific month in the nation as a whole or in individual regions. The Telehealth Tracker itself evolved as the pandemic continued. In the first year, to study the impact of the COVID-19 pandemic on telehealth, each month in the pandemic year of 2020 was compared to the corresponding month in the pre-pandemic year of 2019. In 2021, the focus turned to month-over-month rather than year-over-year changes. In 2022, we’ve added new features: the top five telehealth provider specialties rendering telehealth services and the Telehealth Cost Corner, which presents a specific telehealth procedure code and its median costs. Continuing from previous years are the percent change in telehealth’s share of medical claim lines, the top five telehealth procedure codes and the top five telehealth diagnoses. (A claim line is an individual service or procedure listed on an insurance claim.) For Full Article: https://www.usnews.com/news/health-news/articles/2022-04-19/mental-health-vs-primary-care-how-americans-are-using-telehealth?src=usn_tw < Previous News Next News >

  • Geisinger's journey to greatly expanded telehealth

    Geisinger's journey to greatly expanded telehealth Bill Siwicki April 19, 2022 The prolific health system is now able to offer telemedicine appointments to patients for primary care, urgent care and more than 70 specialties. More than 8% of total outpatient visits now are conducted virtually. Rural Pennsylvania is bigger than the states of New Jersey, Massachusetts, New Hampshire and Vermont combined. Some 75%, or 33,394 square miles, of Pennsylvania are considered rural. The geography is diverse, from rugged mountainous terrain to large stretches of farmland. High-profile health system Geisinger and its affiliated entities serve 45 predominantly rural counties throughout central and northeastern Pennsylvania, 31 of which are a part of Appalachia, a unique region of the Appalachian Mountains that cuts through the western part of the state. THE PROBLEM "Access to specialty care for many of our communities is scarce; these communities already are faced with primary care shortages, and for those who need to seek specialists and sub-specialists, long travels often are a costly and time-consuming reality," said Tejal A. Raichura, director of the center for telehealth at Geisinger. "Surveys show that rural Pennsylvanians are not taking care of themselves as well as their urban counterparts," she continued. "Fewer rural residents than their urban counterparts get the recommended exercise. Rural residents have higher rates of obesity, with almost two-thirds at risk for chronic diseases based on their sedentary lifestyle." Rural residents are in poorer physical condition, have more health risks and are more likely to lack health insurance, she added. The wage gap between urban and rural Pennsylvanians is getting wider. In fact, it has doubled in the last 30 years. Improving the quality of healthcare while lowering costs and increasing access in rural Pennsylvania counties is challenging, she said. "In 2018, Geisinger leadership committed to expanding our telehealth program and invested in a platform that could cover various elements of virtual care, including video visits to the home and our clinics, tele-stroke visits at our various inpatient units and emergency rooms, and video visits to non-Geisinger organizations, including other hospitals, skilled nursing facilities, correctional facilities, et cetera," Raichura recalled. PROPOSAL The business plan requested support for an expanded telemedicine program, one that would connect distantly located expert physicians trained in several specialties – including neurology, stroke/intensive care, pediatrics, primary care, geriatrics, psychiatry, endocrinology, rheumatology, podiatry and several others – with rural and underserved communities, allowing residents to access specialty care where they live and work. For Full Article: https://www.healthcareitnews.com/news/geisingers-journey-greatly-expanded-telehealth < Previous News Next News >

  • Board of Directors | NMTHA

    A note from Beth Landon Immediate Past Chair, NM Telehealth Alliance As New Mexico's health care systems continue to evolve in response to myriad complexities - including but not limited to COVID-19 - telehealth remains at the forefront of meaningful solutions. Thanks to our work at the Alliance, and a terrific Legislature, New Mexico enjoys one of the most progressive telehealth statutes in the country. Our work continues. The New Mexico Telehealth Alliance exists to support you amidst telehealth's explosive growth, providing useful resources in a variety of formats, and mechanisms for us to convene and share. We offer educational webinars, online forums, and links to resources. Connect with us and participate in strengthening New Mexico's capacity to provide care across our vast state. Board of Directors Stetson Berg CVS Chair, Executive Committee Member Steve Desauniers BLUE CROSS BLUE SHIELD OF NEW MEXICO Vice-chair, Executive Committee Member Christine David PRESBYTERIAN HEALTHCARE SERVICES Secretary, Executive Committee Member Dale Alverson, MD UNM Professor Emeritus, CMIO of SYNCRONYS Executive Committee Member Kate Berg UNM Project ACCESS Troy Clark NEW MEXICO HOSPITAL ASSOCIATION Thomas East, Phd SYNCRONYS (FORMERLY LCF RESEARCH) Geof Empey UNM CENTER FOR TELEMEDICINE Maggie Gunter, Phd SYNCRONYS Executive Committee Member Jerry Harrison NEW MEXICO HEALTH RESOURCES Executive Committee Member Annie Jung, MD NM MEDICAL SOCIETY Beth Landon LANDON & ASSOCIATES Immediate past chair, Executive Committee member Maggie McGowen BEHAVIORAL HEALTH PROVIDERS ASSOCIATION OF NEW MEXICO Jennifer Sandoval MOLINA HEALTHCARE NEW MEXICO Monica Marthell WESTERN SKY COMMUNITY CARE Robert Longstreet NEW MEXICO PRIMARY CARE ASSOCIATION Executive Committee Member

  • HOME | NMTHA

    New Mexico Telehealth Alliance TELEHEALTH RESOURCES | COMMUNITY | PROGRAM SUPPORT Connecting New Mexican's to Better Health. The New Mexico Telehealth Alliance (NMTHA) is a tax-exempt 501(c)(3) non-profit corporation dedicated to promoting telehealth solutions that deliver quality healthcare throughout the state. The NMTHA is a network of members representing a broad spectrum of public and private healthcare organizations. The NMTHA provides program support enabling members to effectively share resources. Board members and officers are all volunteers. ​ Vision: Through the efforts of the NMTHA’s work on policy, quality, and equitable access to telehealth services, New Mexicans will be able to get the care they need when they need it. Mission: To advance effective use, equitable access, and sustainability of delivering telehealth services in New Mexico. Why is an Alliance needed? Click here to learn more. Special Announcement: AUDIO-ONLY Billing in New Mexico. View the NMTHA communication with the Office of the Superintendent of Insurance. See Details Be part of the solution! Join the New Mexico Telehealth Alliance Telehealth and telemedicine are no longer an innovative approach to healthcare - they are a necessary part of it. More than ever, access to quality healthcare, especially in New Mexico, is fundamental to the wellbeing of many communities, especially in rural and territorial areas. Supporting the New Mexico Telehealth Alliance through membership helps ensure access to meaningful information and supports the viability of telehealth services in New Mexico. Membership Matters Benefits of Membership Stay Connected! Stay connected with the NMTHA community. Sign up to receive updates and notifications on industry trends, latest Telehealth news, events, and more. Thanks for submitting! Submit

  • EVENTS | NMTHA

    Events Monthly Community Forum The NM Telehealth Workgroup monthly meetings are an opportunity to bring your most vexing telehealth questions or issues to a community of peers. No formal presentation - these are interactive and targeted to you and our local community. LEARN MORE Webinars & Featured Videos Spring 2022 Webinar Series Topics include a wide range of telehealth topics, including behavioral health, virtual peer support, and more. Access Video FEATURED WEBINAR NMTHA Town Hall Event: The Future of Telehealth As our world changed due to the COVID-19 pandemic, so did the world of Telehealth. But what happens next? Featuring nationally recognized speaker and Telehealth pioneer Dr. Weinstein, plus Russel Toal from New Mexico's OSI. Access Video FEATURED SERIES Experts in Telehealth: An Interview Series NMTHA brings "Experts in Telehealth" a video series interviewing experts from various areas within the Telehealth arena. Access Video Past Webinar Series 10-week Educational Series Access Video Still available from our 2021 10-week educational series are webinars focused on data, broadband in New Mexico, client engagement, and more! These webinars were hosted by the New Mexico Telehealth Alliance and made possible through funding by Health Resources and Services Administration Office for the Advancement of Telehealth and the Southwest Telehealth Resource Center. ​ Fall 2021 Webinar Series Topics include the future of telehealth, billing, using telehealth for clinical specialties, and more. Access Video

  • NMTHA Sponsors | NMTHA

    NMTHA Sponsors Better Access. Better Outcomes. More about AmplifyMD AmplifyMD is a multi-specialty physician practice providing virtual consults via telehealth. Our doctors cover all E & M specialties including; Psychiatry, Cardiology, Neurology, Infectious Disease, Orthopedics, Hematology, Oncology, etc. At AmplifyMD we’ve also streamlined workflows so you can manage everything from one screen. By centralizing all your virtual care delivery onto a single turnkey platform, we’ve alleviated the cost, time and frustration burden of setting up and managing multiple hospitals and telehealth systems. More about ENVIVE ENVIVE Solutions, LLC is a nationally certified women-owned business located in the enchanted southwest. We provide quality remote and onsite strategic management, project planning, coaching and consultation, and implementation support services to organizations across the United States - with expertise in large-scale collaborations and human-centered initiatives (e.g. behavioral health, human services, etc.). We lead and support teams and projects through all phases of strategic management - from conceptualization to successful implementation.

  • Audio Only Update | NMTHA

    February 2022 Update: New Mexico Audio-Only Telemedicine Services The New Mexico Telehealth Alliance (NMTHA) works hard to ensure telehealth is sustainable and meets healthcare needs in our state. The NMTHA has been instrumental in ensuring New Mexico has one of the leading telehealth laws in the country. Looking at the NM Telehealth Act last amended in 2019, the New Mexico Office of Superintendent of Insurance (OSI) has put out the following information around the continued ability to bill for telephonic services. What you need to know: The telemedicine definition allows the use of audio-only telemedicine services. The NM Telehealth Act: The New Mexico Telehealth Act, which was last amended in 2007, defines telehealth as “the use of electronic information, imaging and communication technologies, including interactive audio, video, data communications as well as store-and-forward technologies, to provide and support health care delivery, diagnosis, consultation, treatment, transfer of medical data and education.” § 24-25-3(C) NMSA. This definition clearly incorporates audio-only services, particularly as “the purpose of the New Mexico Telehealth Act is to provide a framework for health care providers to follow in providing telehealth services to New Mexico citizens in a manner that provides efficient and effective access to quality health services.” 24-25-2(B) NMSA. What insurance this affects: This is only for fully-insured health plans regulated by the NM Office of Superintendent of Insurance, and for NM state employee, public school, and NM state retiree health plans. It does not apply to Medicaid, Medicare, other federal health plans, and self-insured health plans. ​ Access the full Act here: SB0354 . See the email communication from OSI here . ​ Sincerely, New Mexico Telehealth Alliance

  • Membership | NMTHA

    Benefits of Membership Attend webinars, trainings, and events for free. Network and engage in community forum. Access to exclusive content (e.g. webinar archives, etc.). Support of your telemedicine projects and programs. Access to a vast library of information through both the Alliance and the American Telemedicine Association. Ability to join the Alliance Consortium for participation in the FCC Healthcare Connect Fund. Posts on relevant issues and activity in telehealth. Participation in the ATA Interstate Discussion Group. Access to knowledgeable resources in the field of telehealth nationwide. Updates on legislative issues surrounding telehealth delivery. Opportunity to work on committees addressing telehealth issues locally and nationally. JOIN NOW

  • JOIN NOW | NMTHA

    Membership Levels For plans that include multiple users click here to learn how to add additional users to membership plan. For login instructions click here . Individual $ 150 150$ Every year Select No cost webinars, training videos, events and archives Engage in community forum Access to exclusive content 1 person Group Practice $ 450 450$ Every year Includes medical, behavioral, specialty clinics & FQHC's Select No cost webinars, training videos, events and archives Engage in community forum Access to exclusive content Up to 3 people Associations $ 450 450$ Every year Select No cost webinars, training videos, events and archives Engage in community forum Access exclusive content Up to 3 people Hospital $ 500 500$ Every year Select No cost webinars, training videos, events and archives Engage in community forum Access exclusive content Up to 4 people Health System $ 1000 1000$ Every year Select No cost webinars, training videos, events and archives Engage in community forum Access exclusive content Up to 6 people Health Plan $ 1000 1000$ Every year Select No cost webinars, training videos, events and archives Engage in community forum Access exclusive content Up to 6 people

  • CONTACT | NMTHA

    First Name Last Name Email Subject Your message Sure, sign me up for updates. Send Thanks for submitting! Contact the NMTHA

  • RESOURCES | NMTHA

    Resources NEW MEXICO BASED ORGANIZATIONS NEW MEXICO BROADBAND INTERSTATE & TELEMEDICINE LICENSURE TELEHEALTH ASSOCIATIONS & ORGANIZATIONS TELEHEALTH TRAINING COVID & TELEMEDICINE NEW MEXICO BASED ORGANIZATIONS HealthInsight New Mexico New Mexico Association for Home & Hospice Care New Mexico Health Resources New Mexico Primary Care Association SYNCRONYS (New Mexico Health Information Exchange) University of New Mexico Center for Telehealth UNM Project ECHO ​ NEW MEXICO BROADBAND NM Broadband Program Overview of Broadband Program - Videos Mapping Training Resources Strategic Planning ​ INTERSTATE AND TELEMEDICINE LICENSURE Interstate Medical Licensure Compact (NM is not yet a participant) Federation of State Medical Boards New Mexico Physician Licensure Requirements (including telemedicine) New Mexico Physician License Application instructions (see last page for telemedicine) ​ TELEMEDICINE ASSOCIATIONS AND ORGANIZATIONS American Telemedicine Association (ATA) Center for Connected Health Policy Center for Telehealth & e-Health Law Southwest Telehealth Resource Center National Library of Medicine National Telemedicine Initiative Office for the Advancement of Telehealth (Health Resources and Services Administration, DHHS) ​ TELEHEALTH TRAINING Telemental Health Training Providing healthcare organizations and clinicians with the ethical, legal, technological, and clinical framework for conducting telehealth sessions effectively. Telehealth Trainings The Arizona Telemedicine Training Program and the Southwest Telehealth Resource Center offers 1-day training courses on telemedicine and telehealth. National Consortium of Telehealth Resources Building a telehealth program? Browse through our sampling of resources from our Telehealth Resource Centers. If you can’t find what you’re looking for, use our contact form or give us a call, we have an abundance of resources available to share. Weitzman Institute ​ Weitzman ECHO (Extension for Community Health Outcomes) provides specialty support for primary care providers seeking to gain expertise in the management of certain complex illnesses and conditions; including COVID-19, MAT, Chronic Pain, and more. New Mexico: Telehealth Statutes New Mexico has one of the most progressive Telehealth Statutes in the US. CLICK HERE Experts in Telehealth: An Interview Series A series of brief interviews from local and regional experts who share their experience, insights, and guidance on all things Telehealth. ACCESS INTERVIEWS NM Department of Information Technology has answers. Contact DOiT Got Broadband Questions? Contact the Office of Sen. Ben Ray Lujan Telehealth Policy & Advocacy? Contact Sen. Lujan COVID-19 RESOURCES NEWMEXICO.gov (Guidance for Providing Patient Care by Electronic Means During the COVID-19 Public Health Emergency.) NM Medicaid, COVID-19, and Telehealth Resources NM-HSD April 6, 2020: Special COVID-19 Supplement #3 – Guidance for New Mexico Medicaid Providers NRTRC COVID-19 and Telehealth Resources ATA COVID-19 Response Webinar Series eHealth Initiative COVID-19 News, Resources, and Events Weitzman Institute COVID-19 Resource Page An Analysis of Private Payer Telehealth Coverage During the COVID-19 Pandemic - Center for Connected Health Policy UNM COVID-related Information: COVID-19 briefings COVID-19 practice guidelines COVID-19 therapeutic evidence

  • Legislation | NMTHA

    Legislation Legislation FEDERAL TELEHEALTH LEGISLATION H.R. 7992 - Telehealth Act ​ (2019-2020) H.R.3228 - VA Mission Telehealth Clarification Act (2019-2020) H.R.4900 - Telehealth Across State Lines Act (2019) H.R.5473 - EASE Behavioral Health Services Act (2019-2020) H.R.7233 - Knowing the Efficiency and Efficacy of Permanent Telehealth Options Act (2020) H.R.7338 - Advancing Telehealth Beyond COVID–19 Act (2020) S.2408 - Telehealth Across State Lines Act (2019) S.3988 - Enhancing Preparedness through Telehealth Act (2019-2020) S.4039 - TELEHEALTH HSA Act (2020) S.4216 - KEEP Telehealth Options Act (2020) ​ FEDERAL BROADBAND LEGISLATION H.R.205 - To accelerate rural broadband deployment. H.R.4229 - Broadband Deployment Accuracy and Technological Availability Act S.4021 - Accelerating Broadband Connectivity Act of 2020 ​ NEW MEXICO LEGISLATION S.B. 93 - Broadband Access and Expansion Act H.B. 141 - ED Infrastructure Technology Definition S.B. 24 - Parity of Regulation of Telecommunication

  • Toolkit | NMTHA

    Up Toolkit As part of a grant provided by the New Mexico Human Services Department, the resources below have been curated and organized to match themes that came out of interviews and surveys supported through the efforts of the NMTHA and Anchorum St. Vincent. In this Telehealth Toolkit you'll find... ​Other Toolkits Templates Best Practice Guidelines General Resources ​ ​ Eleven Telehealth topic areas including: Client Engagement Provider Engagement Provider Self-Care Technology Clinical Specialities Not finding what you're looking for? Click here for more resources. To navigate this toolkit click a question below! 1. How do we address broadband and other Telehealth challenges in rural New Mexico? 2. How do we get started with Telemedicine? 3. How do we improve client e ngagement? 4. How do we improve provider engagement? 5. How do we manage our Telehealth practice? 6. How can we reduce provider burnout? 7. How do we use/expand Telehealth in schools and youth programs? 8. What are the best ways to use Telehealth for clinical specialties? 9. What is the future of Telehealth? 10. What is the latest data on Telehealth? How do we collect data on Telehealth use? 11. What Telehealth platforms are best and other technology questions? HOW DO WE ADDRESS BROADBAND AND OTHER TELEHEALTH CHALLENGES IN RURAL NEW MEXICO? ​ Toolkits Rural Telehealth Toolkit This toolkit from the Rural Health Information Hub, compiles evidence-based and promising models and resources to support organizations in identifying and implementing telehealth programs to address common challenges experienced in rural communities across the United States. Audience: Facility leadership and providers in rural areas. General Resources Active Programs to Improve Telehealth Services in Remote Areas Office of the Advancement of Telehealth (OAT) provides funding to promote and improve telehealth services in rural areas. Audience: Executive leadership for clinics/facilities in rural areas. ​ Virtual Critical Care: A Lifeline for Rural Hospitals and Patients (CASE STUDY) Auburn University Health and Amwell identify methods participating rural hospitals reduced their transfers by more than 80%, enabling patients to receive care in their communities with minimal disruption to continuity of care. Comparing Televideo and Telephone Behavioral Health Services for People with Chronic Mental Illness Powerpoint presentation from the UNM Rural Psychiatry Program Annual Spring Conference: Adapting Care for 2021 and Beyond. HOW DO WE GET STARTED WITH TELEMEDICINE? ​ Toolkits Setting Up Tele-behavioral Health Service This step-by-step guide provided by the Indian Health Services is meant to be comprehensive, touching upon everything that may need to be considered in setting up Telebehavioral health services at your site. Audience: Facility directors and providers serving tribal and Indigenous populations. ​ Telehealth Program Developer Kit ​From the California Telehealth Resource Center. “The CTRC Program Developer was designed to assist in developing and implementing telehealth services. This Guide provides overview information on the process and the activities and information you will collect during each of the development phases. Each of the steps is designed to allow an organization to consider critical aspects of development and to support decision making.” ​ Telehealth Implementation Playbook ​Learn more about identifying the need for telehealth, finding a vendor, designing the workflow, implementing and scaling from the American Medical Association. ​ A Toolkit for Building and Growing a Sustainable Telehealth Program in Your Practice ​ Telehealth services and payment, roles and responsibilities, licensing and legal requirements, technology, workflow, and family medicine scenarios. Toolkit from the American Academy of Family Physicians (AAFP). ​ Templates Telemedicine Multi-site Agreement ​Arizona Telemedicine offers a template for consideration of the mutual covenants and agreements for involved parties. ​ Best Practice Guidelines 15 Key Steps to Creating a Business Proposal to Implement Telemedicine Here you’ll find a concise overview of 15 steps to implement a successful telemedicine program at your facility offered by the Northwest Regional Telehealth Resource Center. Audience: Directors and Executive leadership. ​ ​ General Resources Telehealth Start-Up and Resource Guide ​Covering Telehealth vs. Telemedicine, ATA and AMA guidelines, startup to sustainability, telehealth module and outlook, reimbursement guide, Medicaid, Medicare billing, CNM code information and other resources. This start-up and resource guide was created in partnership between Telligen and gpTRAC, the GreatPlains Telehealth Resource and Assistance Center. It is intended to provide an overview and framework for implementing telehealth in critical access hospitals and rural areas. It is also intended to point the reader to reliable and informative resources for learning about telehealth and the organizations that support the use of telehealth in various ways. ​ General Provider Telehealth and Telemedicine Tool Kit ​This document contains electronic links to reliable sources of information regarding telehealth and telemedicine. Most of the information is directed towards providers who may want to establish a permanent telemedicine program. There are specific documents identified that will be useful in choosing telemedicine vendors, initiating a telemedicine program, monitoring patients remotely, and developing documentation tools. ​ The New Normal: Tips for Making Telemedicine Part of Your Permanent Practice September 2020, 1:02:46 In a video Alaska Native Medical Center and Shoshone Family Medical Center join together via Project ECHO to help participants understand tactics to develop a well-rounded telehealth program: move telemedicine into part of your standard operations, outline the elements of a telemedicine quality program, to understand considerations of health equity in your telemedicine program and proactively & reactively address patient barriers, to outline infrastructure components needed to support ongoing success of your telehealth program. Audience: Facility directors ready to establish a telemedicine program. ​ Telemedicine: Where Do I Start? July 2020, 1:03:41 Project ECHO long with Shepherd’s Clinic, UV Medicine and CommonSpirit Health offer an expert-guided video on how to start and navigate telemedicine. Audience: Facility directors ready to establish a telemedicine program. ​ HOW DO WE IMPROVE CLIENT ENGAGEMENT? ​ Templates Behavioral Telehealth Session Checklist Mental Health Technology Transfer Center Network provides this checklist which was put together by Operation PAR Inc. to provide basic guidance before the telehealth session, conducting the session, and ending the session. Audience: Behavioral health providers using telehealth and looking to improve their interactions with clients or behavioral health providers using telehealth for the first time. ​ Telehealth Instructions for Behavioral Health Patients Behavioral Health Partners offers telehealth instructions to behavioral health patients in preparation for the telehealth visit.​ ​ Patient Consent Form Telemedicine patient consent form provided by the Southwest Telehealth Resource Center. Audience: Facility directors.​ Telehealth Instructions for Behavioral Health Patients ​Behavioral Health Partners offers telehealth instructions to behavioral health patients in preparation for the telehealth visit. Audience: Behavioral health providers using telehealth and looking to improve their interactions with clients or behavioral health providers using telehealth for the first time. ​ Telehealth Visit Etiquette Checklist From the American Medical Association, “This checklist is intended for clinicians and care team members who will be hosting the telehealth visit to ensure that the professional standards of in-person care is maintained in a virtual environment.” Audience: Telemedicine and telebehavioral health providers. ​ Patient Information Sheet (English) Overview of telehealth visit for patients from the FQHC Telehealth Consortium. Patient Information Sheet (Spanish) Overview of telehealth visit for patients from the FQHC Telehealth Consortium. Best Practice Guidelines Telehealth Etiquette Video Series In this series of videos, we will learn the difference between a bad, good, and even better telehealth consult. While some of these demonstrations may seem humorous or “over the top”, all are based on actual patient scenarios. As you watch, notice the difference between the Good, the Bad, and the downright Ugly. Provided by the South Central Telehealth Resource Center and produced by Old Dominion University College of Health Sciences, School of Nursing. Audience: Telemedicine and telebehavioral health providers. ​ General Resources Telehealth Best Practices A short video from the Hawaii State Department of Health Genomics Section highlighting best practices for healthcare providers when using telehealth to provide services. April 2020, 4 minutes. Audience: All providers. ​ HOW DO WE IMPROVE PROVIDER ENGAGEMENT? ​ ​ General Resources Clinical Best Practices and the Art of the Tele-Physical Exam September 2020, 59:31 This video aims to help providers understand the process of conducting a telemedicine visit, select the equipment needed to conduct a physical assessment through telemedicine, collect physical data through a videoconferencing session without peripherals, and utilize creative strategies to obtain clinical data. Provided by the University of New Mexico’s Project ECHO is a joint effort with the Center for Telehealth Innovation, Education, & Research; Old Dominion University; and the Mid-Atlantic Telehealth Resource Center. Audience: Primary care providers. Physicians' Motivations and Requirements to Adopting Digital Clinical Tools Study by the American Medical Association on “Physicians’ motivations and requirements for adopting digital health and adoption and attitudinal shifts from 2016 to 2019.” Published February 2020. Audience: Executive leadership. ​ Telehealth Driver Diagram Develop a sustainable, patient-centered, and equitable telehealth model and achieve an advanced level of maturity with the FQHC Consortium diagram. Top Five Tips for Managing Expectations and Challenges of Transitioning to Telehealth May, 2020, 17:46 Discussion of the “Top 5” tips for Managing Expectations and Coping with the Challenges of Transitioning to Telehealth. Speakers: Nancy Roget, the Executive Director of the Center for the Application of Substance Abuse Technologies at the University of Nevada–Reno and Co-Director of the Mountain Plain ​​Addiction Technology Transfer Center (ATTC) Regional Center, and Paul Warren, a research project director at the New York State Psychiatric Institute, Division of Substance Use Disorders in association with Columbia University and Project Manager for the Northeast and Caribbean ATTC. Audience: Executive leadership and facility directors. ​ HOW DO WE MANAGE OUR TELEHEALTH PRACTICE? ​ ​ Toolkits Organizational Assessment Toolkit for Primary and Behavioral Health Care Integration Designed by a team of integration experts and offered by the National Council for Mental Wellbeing, the Organizational Assessment Toolkit for primary and behavioral health care Integration (OATI) provides a compendium of tools that lay out a path for organizations to assess their readiness for integration, as well as benchmarking opportunities for those organizations well down the line in integration efforts. Audience: Facility directors and providers looking to integrate primary care and behavioral health. Telehealth Playbook Federally Qualified Health Centers Telehealth Consortium provides a Telehealth Playbook as a how-to guide to support the adoption and sustainability of telehealth at health centers. Templates Job Description RN Coordinator - Telehealth Sample Sample from UW Health. (University of Wisconsin) Audience: clinic administrators and directors. Job Description: Telehealth Program Coordinator Sample Sample from the FQHC Telehealth Consortium. Audience: clinic administrators and directors. Job Description: The Telemedicine Navigator (TMN) Sample Sample from the FQHC Telehealth Consortium. Audience: clinic administrators and directors. Job Descriptions Multiple Telemedicine Positions Includes several sample telemedicine job descriptions. From the California Telehealth Resource Center. Audience: clinic administrators, directors and executive leadership. Appointment Types & Duration Guide From the FQHC Telehealth Consortium Audience: clinic administrators. ​ Best Practice Guidelines Billing for Telehealth Encounters: An Introductory Guide on Fee-for-Service Prepared by the Center for Connected Health Policy and The National Telehealth Policy Resource Center, this document provides guidance on billing for telehealth and virtual healthcare, and dives into fee-for-service Medicare as well as a Medicaid program. Audience: Facility directors and providers. General Resources 2021 Medicare Coverage and Payment for Audio Only Services (Telephone E/M) Resource from the Association of American Medical Colleges provides an overview of current Medicare coverage for audio-only services. Audience: Facility directors and providers. Billing and coding Medicare Fee-for-Service claims during the COVID-19 Pandemic More Medicare Fee-for-Service (FFS) services are billable as telehealth during the COVID-19 public health emergency. Read the latest guidance on billing and coding FFS telehealth claims. Audience: Facility directors and providers. ​ Coding Scenario: Coding for Telehealth Visits Guide for how to bill for a variety of telehealth visits from the American Academy of Family Physicians. Audience: Facility directors and providers. Coverage and Payment for Telemedicine The American Medical Association offers an overview of health plan coverage and payment for telemedicine services. Audience: Facility directors and providers. Interstate Medical Licensure Compact Pathway to expedite the licensing of physicians already licensed to practice in one state offered by the American Medical Association. Audience: Facility directors. NCTRC Webinar - Digital Marketing: Best Practices for Direct-to-Consumer Telehealth July 2020 - 59:09 This South Central Telehealth Resource Center presentation will help lay the foundation for you to build your digital strategy for your telemedicine practice. Participants will learn how to: Identify opportunities to reduce friction based on the consumer journey, discuss the highest value marketing channels based on consumer data, and define audience segments, and outline conversion goals. Audience: Executive leadership and facility directors. NCTRC Webinar - Leveraging Telehealth to Address Social Determinants November 2020 - 1:00:08 As the healthcare industry shifts from fee-for-service to value-based care, planning, implementing, and enhancing telehealth as a service delivery model will be a crucial part of the puzzle in ensuring that we are on the leading edge and not the bleeding edge of reimbursement strategies. Presented by the National Consortium of Telehealth Resources. Audience: Executive leadership and facility directors. Overview of Telehealth Billing and Reimbursement Policies August 2020, 1:03:35 Part of a 10-week series that was part of the National COVID Response offering peer-to-peer learning. Provided by the Center for Connected Health Policy via Project ECHO. Audience: Executive leadership and facility directors. Policy Telehealth Coding and Payment Quick Guide The American Medical Association’s Advocacy team has been summarizing the latest updates in Federal policy . Here are some additional key policy and payment considerations to keep in mind. Audience: Executive leadership and facility directors. Service Provider Directory Telemedicine and Telehealth The directory lists companies providing medical specialty services (such as radiology, rheumatology, neurology, psychiatry) and ancillary services (such as patient education and language interpretation) through telemedicine to healthcare providers such as hospitals, clinics, nursing homes, private practices and urgent care centers. Audience: Hospital and healthcare administrators and other decision-makers who want to expand or improve their healthcare services to their patients, employees, clients, etc. by connecting them with specialty care. Telehealth and Health Equity: Considerations for Addressing Health Disparities during the COVID-19 Pandemic September 2020, 1:04:50 Centers for Disease Control and Prevention presenters will discuss the intersection of telehealth and health equity and implications for health services during the COVID-19 pandemic. Presenters will identify long-standing systemic health and social inequities that contribute to COVID-19 health disparities while highlighting the opportunities and limitations of telehealth implementation as an actionable solution. Audience: Executive leadership, facility directors and providers. Telemedicine policy Guidelines for creating a telemedicine policy from the American Medical Association. Audience: Facility directors. Telemedicine Quick Reference Guide Created by Bluecross BlueSheild of New Mexico to help providers with questions regarding providing telemedicine services and billing for those services. Please note that this does not include federal or state exceptions for the Public Health Emergency for COVID. Audience: Directors and providers offering telemedicine in New Mexico. Workflows and Documentation August 2020, 1:02:00 The California Telehealth Resource Center along with Dartmouth-Hitchcock Medical Center and Mary’s Center offer an ECHO video presentation showing the basics of facilitating workflow conversations, creating workflow maps, and how to pull together and lead successful teams. Audience: Executive leadership, facility directors and providers. Podcasts Top Five Clinical Best Practices for Telehealth April 2020, 10:08 Mary Ellen Evers, LCSW, CAADC, a registered telebehavioral health clinician for mental health and addiction services and a telebehavioral health trainer for the Center for the Application of Substance Abuse Technologies shares her top five clinical best practices for providing services via telehealth platforms. Audience: Providers. Top Five Tips for Group Services Via Telehealth April 2020, 9:03 Sandes Boulanger, LCSW, MCAP, the Vice President of Clinical Services for Operation Par, Inc., located in Florida, shares her top five tips for running group sessions and support via telehealth during COVID-19. Audience: Providers. Top Five Tips for Telehealth Implementation April 2020, 9:22 Kathy Wibberly, the Director of the Mid-Atlantic Telehealth Resource Center located at the University of Virginia Karen S. Rheuban Center for Telehealth, gives her top five tips for successful implementation of telehealth services. Audience: Executive leadership, facility directors and providers. Top Seven Telehealth Privacy Considerations April 2020, 9:41 The Center for Excellence for Protected Health Information presents key points around privacy, HIPAA, and confidentiality when providing telehealth behavioral health and addiction services, with Jacqueline Seitz, JD; CoE-PHI, Christine Khaikin, JD; CoE-PHI, and Michael Graziano. Audience: Executive leadership, facility directors and providers serving behavioral health patients. Top Seven Tips for Telehealth Billing April 2020, 18:34 A review of best practices for billing for telehealth services to ensure reimbursement during COVID-19, presented by Kathy Wibberly, PhD, the director of the Mid-Atlantic Telehealth Resource Center located at the University of Virginia. Audience: Facility directors and providers. ​ HOW DO WE REDUCE PROVIDER BURNOUT? ​ ​ Toolkit Physician Suicide and Support How to identify at-risk physicians and facilitate access to appropriate care. Offered by the American Medical Association. Audience: Executive leadership and facility directors. Provider Self-Care Toolkit How managers can support employees struggling with burnout and stress. Provided by the National Center for Post Traumatic Stress Disorder. Audience: Executive leadership and facility directors. Tips for Supporting Employee Mental Health The National Council for Mental Wellbeing offers a toolkit on Stress, Anxiety, Depression: What it Looks Like at Work and How to Provide Support. Audience: Executive leadership and facility directors. General Resources Burnout in Healthcare Workers: Prevalence, Impact and Preventative Strategies Article from the National Center for Biotechnology Information, U.S. National Library of Medicine . Audience: Providers and executive leadership. Equipping Physicians to Manage Burnout Resources from the American Medical Association including a tip of the week, free learning modules, and podcasts. Audience: healthcare leaders and providers. Gratitude Practice for Nurses The Gratitude Practice for Nurses initiative is a joint effort of the American Nurses Foundation and the Greater Good Science Center at the University of California, Berkeley, aimed at cultivating the practice of gratitude within the nursing profession. Decades of research have shown that practicing gratitude is highly effective in promoting physical and psychological health, both at the individual and organizational levels. Audience: Nurses and healthcare leaders. Mental Health Support for Healthcare Providers Support from the National Alliance on Mental Health includes confidential and professional support, peer support, resources on building resiliency, and more. Audience: All medical and behavioral treatment staff and providers. Provider Burnout: Prioritizing Self-Care to Strengthen Patient Care Ideas for self-care from the American Academy of Physician Assistants. Audience: Audience: All medical and behavioral treatment staff and providers. ​ HOW DO WE USE/EXPAND TELEHEALTH IN SCHOOLS AND YOUTH PROGRAMS? ​ Toolkit National Telehealth Toolkit for Educators/Faculty Created in 2019, a group of over 45 nursing faculty from 19 U.S. states plus Canada and 28 universities, met to develop a telehealth toolkit with the goal of providing faculty with content needed to integrate telehealth across the curriculum for health professions programs. ​ Roadmap for Action: Advancing the Adoption of Telehealth in Child Care Centers and Schools to Promote Children’s Health and Well-Being School-Based Checklist and Resources Compiled by the Clearinghouse for Military Family Readiness at Pennsylvania State University this document provides a variety of checklists as well as links to additional resources. Audience: Directors of school and youth programs using telehealth. ​ Best Practice Guidelines Evaluation Considerations for Delivering Virtual School-based OT Services via Telehealth Checklist, resources and recommendations provided by the American Occupational Therapy Association. Audience: Directors of school and youth programs using telehealth. ​ General Resources How to Start and Implement a School-Based Telehealth Program ​ How to Build a School-Based Telemedicine Program in Your Community [52:21] The South Central Telehealth Resource Center, University of Arkansas for Medical Sciences offers a video on building a school-based telemedicine program. Audience: Directors of school and youth programs looking to implement a telemedicine program. Reimbursement of School-Based Telehealth Services-Report The National Academy for State Health Policy report explores how states are: Increasing their Medicaid coverage of school-based telehealth services during COVID-19; determining which services can be effectively delivered through telehealth; and supporting equitable access to telehealth services for students. Audience: Directors of school and youth programs using telehealth. ​ WHAT ARE THE BEST WAYS TO USE TELEHEALTH FOR CLINICAL SPECIALTIES? ​ Behavioral Health Best Practice Guide Introduction to telehealth for behavioral health care. Audience: Executive leadership and facility directors. Telehealth Delivery of Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) The Medical University of South Carolina offers a 2-part webinar series. Part 1 (59:26) - Provides logistics for delivering trauma-informed, evidence-based mental health services via telehealth (for example, necessary equipment, procedures, documentation, and ethical considerations) Part 2 (1:41:09) - Provides specific tips and resources for delivering Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) via telehealth. Audience: Facility directors and providers. Dentistry ADA Guide to Understanding and Documenting Teledentistry Events Questions and answers plus scenarios are intended to provide insight and understanding of how care is delivered and reported when teledentistry is a facet of the process. From the American Dental Association. Audience: Dental office directors and providers. Emergency Departments Best Practice Guide: Introduction to telehealth practices for emergency departments Includes information on getting started, billing, tele-triage, tele-emergency care, virtual rounds, e-consults, and telehealth for follow-up care. Provided by the Health Resources and Services Administration (HRSA). Audience: Executive leadership, ED directors and providers. Hospice and Palliative Care Best Practices for Using Telehealth in Hospice and Palliative Care Article from the National Library of Medicine highlights the work of expert clinicians from multiple hospice and palliative care organizations to develop best practices for conducting telehealth visits in inpatient and community settings. Audience: Facility directors and providers. ​ Maternal Health UMTRC Webinar: Ohio Telehealth Billing & Reimbursement Webinar for Maternal Health May 2020, 55:22 Ohio State University and the Ohio Department of Health provide a video on how maternal health providers in Ohio can integrate telehealth into their clinical practices. Providing a deep dive into telehealth reimbursement for maternal health with an emphasis on Ohio Medicaid. Audience: Facility directors and providers. ​ Pediatrics Pediatric Telemedicine in Ambulatory and Inpatient Settings during COVID-19 and Beyond - May 2020, 1:04:51 The University of Minnesota Pediatrics Grand Rounds offers a video 1. Describes the evolution of telemedicine practice before and since COVID in pediatric ambulatory and inpatient settings. 2. Describes three elements of best practice for effective telemedicine visits. 3. Discusses the advantages and disadvantages of telemedicine in Pediatrics. 4. Proposes applications for telemedicine after the COVID-19 pandemic in your practice Audience: Facility directors and providers. Remote Monitoring Remote Patient Monitoring Toolkit The Mid-Atlantic Telehealth Resource Center designed a toolkit to help many different audiences quickly understand remote patient monitoring and define the responsibilities of each role. Audience: Facility directors and providers. ​ Substance Use Disorders Telehealth for the Treatment of Serious Mental Illness and Substance Use Disorders “This guide reviews ways that telehealth modalities can be used to provide treatment for serious mental illness and substance use disorders among adults, distills the research into recommendations for practice, and provides examples of how these recommendations can be implemented.” From the Center for Mental Health Services (CMHS) and Substance Abuse and Mental Health Services Administration (SAMHSA). Audience: Behavioral health providers and clinical supervisors. ​ Tele-Treatment for Substance Use Disorders Treating substance use disorders via telehealth requires expertise and training in addiction care. Telehealth Health and Human Services provide special considerations to keep in mind for telehealth substance use treatment. Audience: Facility directors and providers. ​ WHAT IS THE FUTURE OF TELEHEALTH? ​ Best Practice Guidelines Current State Laws and Policies for New Mexico Current state laws and policies related to telemedicine in New Mexico curated by the Center for Connected Health Policy. Audience: Executive leadership, facility directors and providers. Statute on Establishing a Patient-Physician Relationship Via Telehealth A quick reference guide for providing care with medical ethics while maintaining the patient’s well-being via telemedicine is provided by the American Medical Association. Audience: Executive leadership, facility directors and providers. General Resources A New Decade for Telehealth: A look at the rapid rise in telehealth adoption and what's required to support its growth . White paper from Spectrum Enterprise, a part of Charter Communications, Inc., a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. Audience: Executive leadership Covering the Cost of Telehealth White paper from Spectrum Enterprise, a part of Charter Communications, Inc., a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. “Healthcare leaders expect patient demand for digital services to continue rising — even after the COVID-19 public health crisis subsides. That in turn has healthcare organizations (HCOs) strategizing on how to cover the costs of the telehealth investments they’ll need to meet rising demands in the months and years ahead.” Audience: Executive leadership ​ How Telehealth Can Support People Living in the Community The American Telehealth Association provides background education on telehealth, increases awareness of the benefits of telehealth that support community living, and raises policy considerations for states, health plans, and providers. ​ Medicare and Medicaid COVID-19 Program Flexibilities and Considerations for Their Continuation Statements of Jessica Farb, Director, Health Care and Carolyn L. Yocom, Director, Health Care were incorporated in the Testimony Before the Committee on Finance, U.S. Senate in response to the COVID-19 pandemic to discuss flexibilities related to Medicare and Medicaid that were made available during the current public health emergency. Testimony highlights the various flexibilities and waivers implemented during the COVID-19 pandemic and provides preliminary information on how these flexibilities have likely benefited providers and beneficiaries. Audience: Executive leadership, facility directors and providers. Pending telehealth legislation and regulation in New Mexico and the United States A quick reference guide presented by the Center for Connected Health Policy. Audience: Healthcare leadership and all providers. ​ Return on Health: Moving Beyond Dollars and Cents in Realizing the Value of Virtual Care This report, jointly developed by the American Medical Association and Manatt Health Strategies (Manatt Health), expands on existing research by articulating a more robust framework for measuring the value of digitally enabled care that accounts for the various ways in which virtual care programs may increase the overall “return on health” by generating positive impact for patients, clinicians, payers and society going forward. Audience: Executive leadership, facility directors and providers. ​ Telehealth Needs & Opportunities: Emerging Findings from Non-profit Behavioral Health Providers in Northern New Mexico SPECIAL REPORT from the New Mexico Telehealth Alliance and Anchorum St. Vincent, a community health impact organization. Report resulting from a needs assessment in early 2021. Audience: Executive leadership, facility directors and providers. WHAT IS THE LATEST DATA ON TELEHEALTH USE OR HOW DO WE COLLECT DATA ON TELEHEALTH USE? Templates Telehealth Patient Experience Survey Sample survey from the FQHC Telehealth Consortium. Audience: Providers and administrators. ​ General Resources Configuring Telehealth Visits Using RPMS and EHR Presentation by the Indian Health Service from Sept. 2020 regarding standardization for national tracking and reporting. Audience: Facility directors and providers serving native and Indigenous populations. Measures of success: 5 key metrics for evaluating telehealth services White paper from Spectrum Enterprise, a part of Charter Communications, Inc., a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. Audience: Executive leadership ​ Measuring Patient Experience and Satisfaction with Telemedicine: A Quick Guide to Survey Selection This guide offered by the California Health Care Foundation looks to support and inform quality improvement efforts at your health center. Audience: Executive leadership and facility directors. ​ Supporting today’s data-intensive clinical environments Step-by-step guidance for planning a network infrastructure that will help you advance your digital health initiatives and improve efficiency and patient outcomes. from Spectrum Enterprise, a part of Charter Communications, Inc., a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. Audience: Executive leadership Telemedicine and Non-Telemedicine Visit Experience Interview Guides The University of Rochester provides an interview guide designed to be conducted with patients, physicians, nurses, and office staff in an ambulatory setting. The tool includes questions to assess user’s satisfaction and perceptions of telehealth. Audience: Executive leadership, facility directors and providers. WHAT TELEHEALTH PLATFORMS ARE BEST AND OTHER TECHNOLOGY QUESTIONS? ​ Toolkits Remote Patient Monitoring Platforms: Vendor Overview Snapshot of various platforms from the FQHC Telehealth Consortium. Telehealth Platforms: Vendor Overview Snapshot of various platforms from the FQHC Telehealth Consortium. Vendor Selection Toolkit From the Mid-Atlantic Telehealth Resource Center, this provides some quick info on selecting your telehealth vendor. Audience: Directors and executive leadership. ​ General Resources AMA Telehealth Implementation Playbook Includes a vendor evaluation checklist on pages 32 to 38. Audience: Audience: Directors and executive leadership. Comparing 11 top telehealth platforms: Company execs tout quality, safety, EHR integrations Article from HealthcareIT News. Audience: Executive leadership and facility directors. ​ Growing digital health innovation means it’s time for a bandwidth checkup Whitepaper from Spectrum Enterprise, a part of Charter Communications, Inc., a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. Audience: Audience: Directors and executive leadership, ​ Telehealth Technology Trends October 2020, 59:41 National Consortium of Telehealth Resources The Telehealth Technology Assessment Resource Center (TTAC) has seen a significant shift in choosing telehealth technology for providing patient care, most specifically in choosing video conferencing platforms and providing care to the patient in the home, both from the provider and the consumer perspective. TTAC will give a short overview of the changing trends being observed now and in the future. Audience: Executive leadership and facility directors. The Top 30 Tools for Improving your Telehealth Implementation Telehealth tools, hardware, software, monitoring and on-demand portals from Cambridge Brain Sciences. Audience: Executive leadership and facility directors. ​

  • Healthcare Connect Fund | NMTHA

    Healthcare Connect Fund (HCF The New Mexico Telehealth Alliance (NMTHA) manages the Southwest Telehealth Access Grid (SWTAG), an FCC approved consortium for funding through the Healthcare Connect Fund. If you manage one or more healthcare provider sites that serve clients in New Mexico, contact The New Mexico Telehealth Alliance to discuss joining SWTAG. Advantages to applying as part of SWTAG, including: ​ Lower application and administrative costs via our contract with Prairie Health Ventures Expert advice and a proven track record of funding success Ability to secure funding for a mix of rural and urban sites ​ For background information on the Healthcare Connect Fund visit the HCF web page , related FAQs , and related FCC orders . ​ *NMTHA contracts with Prairie Health Ventures to manage the application process and other bureaucratic aspects of the Health care Connect Fund. SWTAG members span over 200 sites in several states including many rural and urban HCPs in New Mexico. SWTAG members have secured millions of HCF funding dollars to date. Funding requests for 2021 are currently under development with a request deadline of April 1, 2021. To Learn More - Contact NMTHA The Healthcare Connect Fund (HCF): Newest component of Federal Communications Commission (FCC) Rural Health Care (RHC) program. Participants may receive up to 65% subsidy. Funding may significantly improve access to patients and other healthcare service providers. F unding recipients must provide a 35% cash match.

  • Why an Alliance | NMTHA

    Why is an Alliance needed? Federal, state, and private funds are spent on telehealth programs with little or no attention to coordination with other programs, efficient reuse of existing resources, and delivering the best level of cost-effective service. Existing and proposed programs create a patchwork of telehealth solutions with overlaps, gaps, and little long-term accountability. No entity coordinates telehealth statewide and ensures that telehealth programs and dollars generate the best possible health benefits for New Mexicans. How can New Mexico ensure that dollars spent on telehealth programs are applied effectively and efficiently? ​ New Mexico needs an organization to provide the following telehealth-related services: Clinical Coordination: Identifying healthcare delivery needs, finding organizations to deliver healthcare services, monitoring the delivery, and ensuring improved health outcomes. Technical Coordination: Identifying the proper technical solution for healthcare service delivery including equipment evaluation, telecommunications connectivity, reuse of existing resources, scheduling, network management, support, and maintenance. Health Information Technology: Managing information exchange among healthcare providers and ensuring compliance with federal, state, and other standards. Administrative Services: Reimbursement issues, administrative policy and procedures, legislative issues, and general management of the telehealth process. Every dollar spent on coordination ensures that dollars spent on specific telehealth programs generate the greatest improvement in health across all programs and regions of the state. Be part of the solution! Join the New Mexico Telehealth Alliance JOIN NOW

  • Grants/Funding | NMTHA

    Funding & Grants USDA COMMUNITY CONNECT GRANTS This program helps fund broadband deployment into rural communities where it is not yet economically viable for private sector providers to deliver service. For more information visit USDA Community Connect Grants. ​ USDA DISTANCE LEARNING AND TELEMEDICINE GRANTS The Distance Learning and Telemedicine program helps rural communities use the unique capabilities of telecommunications to connect to each other, overcoming the effects of remoteness and low population density. Grant funds may be used for: Acquisition of eligible capital assets, such as: Audio, video and interactive video equipment Terminal and data terminal equipment Computer hardware, network components and software Inside wiring and similar infrastructure that further DLT services Acquisition of instructional programming that is a capital asset Acquisition of technical assistance and instruction for using eligible equipment For more information visit USDA Distance Learning Telemedicine Grants .

  • Improving digital engagement — patients say, 'Show me you know me'

    Improving digital engagement — patients say, 'Show me you know me' Beckers Hospital Review February 1, 2022 Patients are consumers. The best brand experiences, whether online or in person, influence consumers’ expectations about healthcare encounters. Today's patients want the healthcare journey to be user-friendly and tailored to their needs. Becker's Hospital Review recently spoke with Zak Pines, vice president of partnerships at Formstack, about digital engagement in healthcare and how health systems can use technology to create patient experiences that are safe, accessible and personalized. 'Show me you know me' Patients expect providers to know them. Mr. Pines recounted a personal experience that illustrates what the patient journey shouldn't look like. "Not too long ago, I scheduled a minor medical procedure. I received a package of paper forms that I had to fill out by hand and mail back to the hospital," he said. "I didn't put enough postage on the envelope, so it was returned to me. It was a nightmare scenario." Instead of an impersonal, paper-based process, the ideal would have been web-based forms with much of the information prefilled based on the provider's knowledge of the patient. "The key is that the healthcare organization shows that it knows who I am," Mr. Pines said. "They're cognizant of the information that patients have supplied to them in the past. With that data, it's possible to offer a 'review, verify and update' experience, rather than constantly asking people for the same information in a disconnected way." Read full article here: https://www.beckershospitalreview.com/improving-digital-engagement-patients-say-show-me-you-know-me.html < Previous News Next News >