June 24, 2021, 1–2p.m. Eastern
Empathy and the human touch are crucial parts of caring for patients, but many fear that these core aspects that drive strong patient-physician relationships will be lost as we transition into a more digitized health care system. This webinar will explore how physicians can not only maintain that same empathy and human “touch” within a digital environment, but benefit from this mode of care delivery to improve outcomes, access, and enhance experiences.
Adrienne Boissy, MD, MA, is the Chief Experience Officer of the Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Dr. Boissy leads initiatives to address and improve every aspect of a patient’s encounter with the Cleveland Clinic Health System – from their physical comfort to their educational, emotional and spiritual needs. Based on what matters most to patients, she sets the enterprise strategic vision for how to enable human centered care through design thinking, digital engagement, and compassionate innovation.
Provided by the American Medical Association